Note: This policy is in reference to courses provided through Michigan Virtual’s Professional Learning Portal (PLP). Separate purchasing terms & conditions apply to customers of our Student Learning Portal (SLP) and other student learning services.
Michigan Virtual Course Purchase, Access, Drop, and Refund Terms and Conditions
These Terms and Conditions apply to all customers purchasing courses or content through Michigan Virtual’s Professional Learning Portal. All customers must acknowledge and accept these Terms and Conditions before Michigan Virtual can supply the products/services requested through Michigan Virtual. Submission of any enrollment order or shopping cart within Michigan Virtual is evidence of customer’s full understanding and agreement to the prices, refund/credit policies and terms associated with said products/services as contained herein.
Customer further understands and acknowledges that: Customer(s) will not be granted access to the purchased course(s) by Michigan Virtual staff until either full payment by credit card or approval is granted by the PD coordinator and the Michigan Virtual Community Coordinator.
Please note that some courses have additional approval processes based on previously taken training or membership. These requirements will be listed in the course description and customer(s) will be notified by email if their enrollment is pending approval. If the enrollment is not approved, a refund will be processed within 30 calendar days.
Instructions will be sent to the customer’s email on file once course access is granted.
Drop and Refund Policy
The Michigan Virtual drop policy recognizes that changes may need to be made during the enrollment period providing customers with flexibility to get into the right course.
Drop requests must be submitted to Michigan Virtual via email to [email protected]. The request should be submitted as soon as the need for a change is noticed. Only refund requests received within 24 hours of a user being provided access to the course will be granted. Please note that completed courses cannot be refunded.
Please refer to the following policies for PTL and DLN courses only:
- Pathway to Leadership (PTL) courses: Please send all drop requests to Tammy Jackson [email protected].
- DLN: All drop requests on or within one week of the course start date will not be refunded. Instead, learners may request to be placed in a different upcoming DLN course. Drop requests made after one week past the start date will not be refunded, nor transferred to another course.
Credit card refunds will be processed by Michigan Virtual within 30 calendar days from the date of the request. Drop requests made after a learner has had access to the course for more than 24 hours can be processed, but are non-refundable.
Schools, Education Service Providers, or business entities placing a Michigan Virtual order will be invoiced for each enrollment after the related drop and grade period(s) have passed. Payment is due within 30 calendar days from the date of the invoice. Failure to issue timely payment to Michigan Virtual may result in suspension of enrollment rights and/or removal of users from classes for whom payment has not been received.