Students may encounter audio issues when attending a virtual classroom or when submitting an audio/video assignment. Audio performance issues are typically related to the configuration of the microphone on the computer itself. Follow the steps below to resolve this issue.
- First, make sure you are not muted on your device volume settings. If you are using a headset, make sure the mute switch on the cord (if present) is off. If it is, turn it on and try again.
- Next, make sure you are not actively using your microphone in another application such as Google Hangouts or Skype. If you are you will need to close these apps and retest your audio.
- Now you will need to check your Chrome browser permissions.
- Begin by opening Chrome.
- Next, tap More (three vertical ellipse, top right corner) and then select Settings.
- Then tap Site Settings under “Privacy an security.”
- Next, select Microphone and turn “Ask before accessing” on.
- At this point, you can also remove an existing exception or permission to the right of the site by tapping the delete icon (trash can).
Note: If you are using a Chrome device at school, your network administrator may have to adjust the camera and microphone settings for you. If you use MacOS Mojave and your camera or microphone isn’t on in your system preferences, Chrome may ask permission to use your camera or microphone. To use your camera or microphone in Chrome:
- In the dialogue, select Open preferences.
- Click Microphone and then Select the checkbox next to “Google Chrome.”
- Your computer may ask if you want to quit to save changes. To save changes, click Quit now.
- Finally, if you are still having microphone issues, try selecting a different microphone.