Intended Audience: Students
When participating in an online classroom or turning in an audio or video task, students may experience problems with the sound. Generally, these difficulties arise due to the microphone settings on their computer. To address this concern, please adhere to the instructions provided below.
- First, check your device's volume settings and make sure you are not muted. If you're using a headset, ensure that the mute switch on the cord (if any) is off. If it's on, turn it off and try again.
- Next, close other voice capturing apps. If two apps are simultaneously using your microphone, only one app will receive audio while the other gets no sound. To prevent this issue, ensure that you are not actively using your microphone in other applications such as Google Hangouts or WhatsApp. If you are, close those apps and retest your audio.
- Now check your Chrome browser permissions.
- Begin by opening Chrome.
- Next, tap More (three vertical ellipse, top right corner) and then select Settings.
- Then tap Site Settings under “Privacy an security.”
- Next, select Microphone and turn “Ask before accessing” on.
- At this point, you can also remove an existing exception or permission to the right of the site by tapping the delete icon (trash can). If you're using a Chrome device at school, your network administrator may need to adjust the camera and microphone settings for you. For MacOS Mojave users, if your camera or microphone isn't on in your system preferences, Chrome may prompt you for permission to use them. To allow Chrome to use your camera or microphone, follow these steps:
- In the dialogue, select Open preferences.
- Click Microphone and then Select the checkbox next to “Google Chrome.”
- Your computer may ask if you want to quit to save changes. To save changes, click Quit now.
- Finally, if you are still having microphone issues, try selecting a different microphone.