Intended Audience: Professional Learners/Educators, MiRegistry Members
About
Learners returning to the Professional Learning Portal (PLP) can access active courses, completion certificates, and more. This process describes how a learner will log into their account after it has been created.
Instruction
- First, open a browser and visit the PLP Login page.
- Next, tap the Login button.
- At this point, Email and Password fields will be displayed. Enter learners will insert their login credentials and then press the Login button.
Note: If a learner cannot remember their password or they receive a message “Please verify your login and password,” they will need to follow the Forgot Password instructions.
- As a result, the PLP Dashboard will be displayed.
Login Assistance
This section provides guidance for resolving common PLP login issues. Most login problems are related to email address changes, missing verification emails, or account setup confusion.
Before Submitting a Support Ticket
Complete all applicable steps below. Many login issues can be resolved without contacting Customer Care.
Step 1: Confirm the Email Address on the Account
The email address is the username.
Login may fail if:
- A school district or job has changed
- The original work email is no longer accessible
- An incorrect or misspelled email was used during registration
Unsure which email is on the account?
Attempt login using:
- The current work email
- Any previous school or employer email
- A personal email that may have been used
If the correct email address cannot be identified, Customer Care assistance is required.
Step 2: Reset the Password
If the email address is known but login is unsuccessful:
- Navigate to the PLP login page
- Select Forgot Password
- Enter the email address associated with the account
Password reset email not received?
- Check Spam/Junk folders
- Search the inbox for messages from @michiganvirtual.org
- Allow 5–10 minutes for email delivery before retrying
If access to the email on file is no longer available, stop password reset attempts and contact Customer Care.
Step 3: Resolve Verification Email Issues
Some accounts require email verification before access is granted.
Common messages include:
- “Verify your email and password”
- “Account not activated”
Resolution steps:
- Check Spam/Junk folders
- Confirm the inbox is not full
- If the verification link has expired, Customer Care must resend or manually verify the account
Step 4: Do Not Create a Duplicate Account
If any of the following messages appear:
- “An account already exists with this email”
- “Account not found” after attempting to create a new account
Do not create another account. Duplicate accounts may delay access to courses, certificates, and credit reporting. Existing accounts can be located or merged by Customer Care.