Top Frequently Asked Questions

Modified on: Fri, Oct 15, 2021 at 8:14 AM

Having Trouble? We can help! Our Customer Care Team created a list of our frequently asked questions. If you’re having issues using our products and services, this list might be of use to you!

If your questions still remain unanswered, please use our online troubleshooter or submit a ticket to our Customer Care Team.

Student Learning Portal	Professional Learning Portal	Brightspace
How do I create an account for my student in the new Student Learning Portal (SLP)?	How do I register for an account in the Professional Learning Portal (PLP)?	How do I get started in Brightspace? (Student \| Mentor)
How do I enroll my student in a Student Learning Portal (SLP) course?	How do I print my certificate in the Professional Learning Portal (PLP) when I’ve finished my course?	Why can't I access my course?
How do I reset my Student Learning Portal (SLP) password?	How do I access my course and navigate the Professional Learning Portal (PLP)?	How do students view teacher feedback on tests/quizzes?
How can I view my student’s login activity in the Student Learning Portal (SLP)?	Why are my SCECHs not in MOECS?	How do students view grades earned on assignments and tests?
How do I get to my student’s gradebook in the Student Learning Portal (SLP)?
How do I use the Student Learning Portal (SLP) as a school user?
As a parent what tools do I have available in the Student Learning Portal (SLP)?