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Top Frequently Asked Questions

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Our Customer Care Team has compiled a list of commonly asked questions to aid you if you are experiencing difficulties using our products and services. If your inquiries are still unresolved submit a support ticket to our Customer Care Team.

Student Learning Portal (SLP) 


  1. What activities/assignments should I complete this week?
  2. How can I view my progress/grades within my course?
  3. How do I access my course?
  4. How do I contact and view messages from my instructor?


  1. How do I reset my Password?
  2. How do I access my child's grade?
  3. How do I create an account for me and my child?
  4. What information should I know?


  1. How can I find my student’s final grade?
  2. How do I get to Brightspace or other Learning Management Systems?
  3. How do I request an extension?
  4. What is my student’s login activity?
  5. Where can I find the the course start and end date?

Affiliation (School) Users

  1. How do I assign a mentor to a student?
  2. How can I drop a student from a course?
  3. How do I locate current or successful enrollments?
  4. How do I find students missing an assigned mentor?
  5. What information should I know?

Professional Learning Portal (PLP)


  1. How do I access my Completion Certificate?
  2. How do I locate my Personal Identification Code (PIC)?
  3. How do I create an account and enroll in a course?
  4. Why are my SCECHs not in MOECS?
  5. How do I access my courses and navigate the PLP?

MiRegistry Members

  1. How do I find MiRegistry ID?
  2. How do I know if my course is eligible for MiRegistry credit?
  3. Why aren't my completions getting to MiRegistry?
  4. How do I enroll in a MiRegistry Course?
  5. What resources will help me navigate the PLP?

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