Intended Audience: Affiliation Users
Introduction:
Affiliation users may occasionally encounter error messages when enrolling students in the Student Learning Portal (SLP). This guide explains the most common enrollment errors and the actions affiliation users should take when these messages appear.
Details:
Waiting List Message
Error Message: "The student has been placed on the wait list and will be assigned a section shortly. There is no reason to contact Customer Care, as the enrollment was still successful, the section assignment is TBD. Thank you."
Meaning: This message indicates that the selected course section is currently full. Michigan Virtual is working to expand course capacity or create a new session for the student.
Action Required: No immediate action is necessary. Affiliation users will receive an email notification once the student is officially placed into a section.
Transaction Failed Message
Error Message: "Your payment could not be processed: Transaction failed. This transaction cannot be processed. Please enter a valid credit card number and type."
Meaning: This message appears when a payment transaction is unsuccessful, often due to incorrect or invalid credit card information.
Action Required: Affiliation users should clear the existing payment information and carefully re-enter the credit card details to retry the transaction.