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Unable to Enroll Students

Introduction:

Affiliation Users may receive an error message when enrolling students using the Student Learning Portal (SLP). This article describes what to do when the error is displayed.

Details:

Waiting List

"The student has been placed on the wait list and will be assigned a section shortly. There is no reason to contact Customer Care, as the enrollment was still successful, the section assignment is TBD. Thank you."
  • What does this mean? 
    • This error message indicates that our current section for the course you selected is full and we are working to increase our capacity or create a new session for your student.
  • What do I do now?
    • You will receive an email when the student has been placed into the section.

Transaction Failed

“Your payment could not be processed:-Transaction failed. This transaction cannot be processed. Please enter a valid credit card number and type.”
  • What does this mean? 
    • This error message is displayed when the payment transaction failed.
  • What do I do now? 
    • Try clearing your payment information or double-check the information you typed.

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