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Unable to Enroll Students

Intended Audience: Affiliation Users 


Affiliation Users may receive an error message when enrolling students using the Student Learning Portal (SLP). This article describes what to do when the error is displayed.


Waiting List

"The student has been placed on the wait list and will be assigned a section shortly. There is no reason to contact Customer Care, as the enrollment was still successful, the section assignment is TBD. Thank you."
  • What does this mean? 
    • This error message indicates that our current section for the course you selected is full and we are working to increase our capacity or create a new session for your student.
  • What do I do now?
    • You will receive an email when the student has been placed into the section.

Transaction Failed

“Your payment could not be processed:-Transaction failed. This transaction cannot be processed. Please enter a valid credit card number and type.”
  • What does this mean? 
    • This error message is displayed when the payment transaction failed.
  • What do I do now? 
    • Try clearing your payment information or double-check the information you typed.

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