Guardian Accounts

Intended Audience: Affiliation Users 

Introduction: 

Guardian accounts play a crucial role in the Student Information Portal (SLP) by providing guardians access to monitor and support their students’ educational progress. There are two main components in the system where guardian information is maintained:

• Guardian of Record Information Area: Found within the student profile in the Student Learning Portal (SLP). This section houses the primary information about the guardian.
  
• Guardian User Account: This account grants guardians access to the SLP and is created based on the information provided in the Guardian of Record area. For more details about Guardian User Accounts, visit: Guardian User Account Details.

This guide provides detailed instructions on creating, updating, and removing guardian accounts to ensure the information remains accurate and up-to-date.

Details:

Creating a Guardian Account

Once a student account is created in the Student Learning Portal (SLP) and the student is enrolled in a section, a guardian user account is automatically created and associated with the student. This process uses the information entered in the Guardian of Record section of the student’s profile.

Steps to Create a Guardian Account:

1. Confirm that the student account has been created in the SLP.
2. Verify that the student is enrolled in at least one section.
3. Ensure the guardian's information is correctly entered in the "Guardian of Record" section of the student profile.
4. The system will then automatically generate a Guardian User Account, associating it with the student.

Updating Guardian Information

Changes to a guardian’s email address, name, or other details require updates in two locations:

• Guardian of Record Information Area: This update must be performed by an Affiliation User within the SLP.
• Guardian User Account: This requires submitting a request to Customer Care to ensure synchronization across the system.

Steps to Update Guardian Information:

1. Update the Guardian of Record Area:
   1. Log into the SLP.
   2. Navigate to the student profile.
   3. Update the relevant details in the "Guardian of Record" section.
2. Request an Update to the Guardian User Account:
   1. Submit a Customer Care ticket by visiting: Customer Care Support. 
   2. The request must be made by an authorized user, such as:
      • A current Affiliation User.
      • A principal or higher role at the school.

Note: Both updates are necessary to ensure consistency between the two systems and avoid access issues for the guardian.

Removing a Guardian Account

When it is necessary to remove a guardian’s access, the process mirrors that of updating the account. While an Affiliation User can remove guardian information from the Guardian of Record area, deactivating the Guardian User Account requires a Customer Care ticket.

Steps to Remove a Guardian Account:

1. Remove Guardian Information from the Guardian of Record Area:
   1. Log into the SLP.
   2. Navigate to the student profile.
   3. Update the relevant details in the "Guardian of Record" section.
2. Request Deactivation of the Guardian User Account:
   1. Submit a Customer Care ticket by visiting: Customer Care Support.
   2. Ensure the ticket is submitted by an authorized user (Affiliation User, principal, or higher role).

Note: Removing the guardian information from the Guardian of Record area alone does not deactivate their account. A Customer Care ticket is mandatory to complete the process and sever the guardian’s association with the student.

Additional Notes

• Only authorized users are permitted to request updates or removals to guardian accounts.

• Failure to update both the Guardian of Record area and Guardian User Account can result in discrepancies and potential access issues.

• For further assistance or troubleshooting, contact Customer Care via the support link provided above.