Intended Audience: Mentors, Affiliation Users
About
In the unfortunate event of a student's, mentor's, or school staff member's death, it is important to update the Student Learning Portal (SLP) to ensure that all records are properly maintained. This guide explains the steps that mentors and affiliation users should follow to report a death to Michigan Virtual so the necessary actions can be taken.
Instruction
- Submit a ticket to our Customer Care Center.
- To ensure that the correct user is identified and processed, include:
- Full Name of the individual
- Role (Student, Mentor, or Teacher)
- School or Entity associated with the individual
- Additional Information that may assist with processing the request (such as enrollment status, last active date, etc.)
- After completing the ticket with all necessary details, the support staff will update records promptly and respectfully.
Michigan Virtual Process
- Student Passes
- Update the student's SLP profile to reflect alumni status and remove any parent or mentor associations.
- Drop the student’s enrollment in active courses or record a final score if a passing grade was earned.
- Notify Michigan Virtual instructors and staff.
- Provide a Certificate of Completion to the parent or guardian, upon request.
- Mentor, Guardian, or Administrator Passes
- Remove email addresses, parent/student relationships, and entity associations from the SLP profile.
- Notify Michigan Virtual instructors and staff.
- Assign new mentors to student enrollments, if requested.