Intended Audience: Mentors, Affiliation Users
Introduction:
In the event of a sudden death, a user such as a student, admin, or mentor, can be removed from their course within the Student Learning Portal (SLP). This process outlines what will need to be done to remove their profile.
Details:
- First, draft an email to our Customer Care Center .
- Next, insert the following information to ensure the correct individual is removed.
- Full Name:
- Role (Student/Mentor/Teacher):
- School/Entity:
- Additional Information:
- Finally, click Send to engage a Michigan Virtual employee to process the request.
Additional Information:
In the event of a student death, Michigan Virtual will do the following:
- Edit the student’s Student Learning Portal profile to mark them as alumni status and remove Parent/Student and Mentor/Student relationships.
- In active courses, drop the enrollment or post a final score if the student currently had a passing score.
- Michigan Virtual instructor(s) and Michigan Virtual staff are alerted.
- Action if requested: Michigan Virtual will generate the Certificate of Completion to be given to the parent.
In the event of a School Admin/Mentor or Parent Admin’s death, Michigan Virtual will do the following:
- Edit the Mentor’s or Parent’s Student Learning Portal profile to remove email addresses, Parent/Student Relationships, and entity associations.
- Michigan Virtual instructor(s) and Michigan Virtual staff are alerted.
- Action if requested: Michigan Virtual will assign the new Mentors to current enrollments.