Submit a ticket My Tickets
Welcome
Login  Sign up

Report a User Death

Introduction:

In the event of a sudden death, a user such as a student, admin, or mentor, can be removed from their course within the Student Learning Portal (SLP) . This process outlines what will need to be done to remove their profile.

Details:

  1. First, draft an email to our Customer Care Center .
  2. Next, insert the following information to ensure the correct individual is removed.
    • Full Name:
    • Role (Student/Mentor/Teacher):
    • School/Entity:
    • Additional Information:
  3. Finally, click Send to engage a Michigan Virtual employee to process the request.

Additional Information:

In the event of a student death, Michigan Virtual will do the following:

  • Edit the student’s Student Learning Portal profile to mark them as alumni status and remove Parent/Student and Mentor/Student relationships.
  • In active courses, drop the enrollment or post a final score if the student currently had a passing score.
  • Michigan Virtual instructor(s) and Michigan Virtual staff are alerted.
  • Action if requested: Michigan Virtual will generate the Certificate of Completion to be given to the parent.

In the event of a School Admin/Mentor or Parent Admin’s death, Michigan Virtual will do the following:

  • Edit the Mentor’s or Parent’s Student Learning Portal profile to remove email addresses, Parent/Student Relationships, and entity associations.
  • Michigan Virtual instructor(s) and Michigan Virtual staff are alerted.
  • Action if requested: Michigan Virtual will assign the new Mentors to current enrollments.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.