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Reset a Student’s Password

Intended Audience: Mentors, Affiliation Users 


This process outlines the steps for a mentor or affiliation user to reset the password for a student who has forgotten their login credentials for accessing the Student Learning Portal (SLP).


  1. First, tap the Students tab in the top menu bar to see you can view.
  2. Next, click the linked name in the “Student” column.
    The Active Student page is displaying a table containing a list of active students within their affiliation. An arrow points to the linked name in the Student column.
  3. At this time, the Main Page will be displayed showing sectioned information pertaining to the student you have selected.
  4. Then tap the Reset Password button in the Basic Information section.
    The Main Page displays the student information page which shows the student ID, Name, Gender, Grade, Username, LMS IDs, Preferred Name, Date of Birth, Email, and Affiliation. An arrow points to the Reset Password button at the bottom of the Basic Information section. There is also a Sync with LMS button to the right of the Reset Password button.
    As a result, a message will be displayed indicating that the password was reset successfully. The new password will be within the parentheses.
  5. Next, tap the Sync with LMS button to ensure the student’s password is synchronized with their Learning Management System.
  6. Finally, the student will be emailed their new password, but you may also provide it to the student if needed.

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